OpenTouch Enterprise Cloud
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Description
Elevate your business communications to the cloud with a flexible, cost-effective, software-as-as-service offer.
Designed for enterprises of any size, OpenTouch Enterprise Cloud (OTEC) digitally transforms your business. It’s a full-featured solution encompassing communication, collaboration and contact center tools. Plus there are specific add-ons for the hospitality industry.
Flexible, secure and comprehensive, this product can be deployed in a private cloud (off or on-premises), or in an overlay installation.
Specifications
- Deliver all the services your organization needs – and adjust on the fly
- Enable employees to work together from any place, on any device
- Respond to changing business demands with predictable, use-based pricing
HIGHLIGHTS
- Quality voice communications with high quality audio, fast dial, click to call, zero dropped calls and multi-line call management on any device
- Instant messaging and content sharing
- Contact center features: call recording, quality monitoring, inbound contact center and customer welcome
- Hospitality: guest applications and integration with property management systems
- IP-based communications or a mix of IP, digital and analog phones and trunks
- Cloud-based disaster recovery and local high-availability options
- Off-premise Private Cloud (externally hosted) or on-premise Private Cloud (internally hosted) by ALE Business Partners
- Business Partners remain a customer’s single point of contact
- Modular licensing model, invoiced on a consumption basis where only active licenses are charged
- Users get the latest new features through transparent software upgrades
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